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Quality Assurance


Author : D. H. Stamatis
language : en
Publisher: CRC Press
Release Date : 2015-09-04


PDF Download Quality Assurance Books For free written by D. H. Stamatis and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-04 with Business & Economics categories.


Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive — often in more than just dollars — recalls and redesigns. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction details continual improvement (CI), a proven process for avoiding common problems and creating customer satisfaction. The book explores the three fundamental approaches required to create a truly CI culture in any organization: a) consistent philosophy of improvement by management, b) receptive organizational culture, and c) the entire culture of the organization must be willing to make decisions based on measurement and data. It outlines the seven principles: research/plan, assure, explain, prioritize, demonstrate, confirm, and show. However, as with CI itself, this attitude must be incorporated into the processes of any organization and create products or services for the market place that will delight customers rather than just satisfying them. Time and cost constraints are the biggest culprits here, not any one person’s lack of due diligence. When this happens, organizations must look at the bigger picture internally and identify it as a system problem. Based on the author’s 35 years of experience, this book covers the essential items for doing the right thing the first time especially during launching a good product and/or service to the customer. It identifies key indicators and methodologies that will help you attain excellent performance, delivery, and cost with both the customer and supplier. In other words, by following these methodologies and indicators, the job will get done right the first time.

The Practice Of Quality Management


Author : Phillip J. Lederer
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-29


PDF Download The Practice Of Quality Management Books For free written by Phillip J. Lederer and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-29 with Business & Economics categories.


The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.

Total Quality Management


Author : Charantimath
language : en
Publisher: Pearson Education India
Release Date : 2003-09-01


PDF Download Total Quality Management Books For free written by Charantimath and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-01 with Quality management categories.


Total Quality Management (Tqm) Is An Approach To Business That Looks Critically Not Only At The Products And Services A Company Provides In Relation To The Process It Employs To Create Them But Also At The Work Force, To Ensure That Outputs Fully Satisfy Customer Requirements.

Service Science


Author : Robin G. Qiu
language : en
Publisher: John Wiley & Sons
Release Date : 2014-07-03


PDF Download Service Science Books For free written by Robin G. Qiu and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-03 with Technology & Engineering categories.


Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Creating Customer Satisfaction


Author : Earl L. Bailey
language : en
Publisher: Conference Board
Release Date : 1990-06-01


PDF Download Creating Customer Satisfaction Books For free written by Earl L. Bailey and has been published by Conference Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990-06-01 with Business & Economics categories.




Program Manager


Author :
language : en
Publisher:
Release Date : 1991-07


PDF Download Program Manager Books For free written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991-07 with United States categories.




An Ounce Of Application Is Worth A Ton Of Abstraction


Author : J. Michael Crouch
language : en
Publisher: Irwin Professional Publishing
Release Date : 1992


PDF Download An Ounce Of Application Is Worth A Ton Of Abstraction Books For free written by J. Michael Crouch and has been published by Irwin Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.


An overwhelming majority of organizations implementing TQM are encountering significant problems in making it work. This guide examines the root causes of unsuccessful TQM programs. Using clear examples from other companies whose TQM programs have succeeded and/or failed, An Ounce of Application is Worth a Ton of Abstraction identifies the key elements of TQM. J. Michael Crouch helps demystify the process of implementing organization-wide TQM.