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Quality Assurance


Author : D. H. Stamatis
language : en
Publisher: CRC Press
Release Date : 2015-09-04


PDF Download Quality Assurance Books For free written by D. H. Stamatis and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-04 with Business & Economics categories.


Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive — often in more than just dollars — recalls and redesigns. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction details continual improvement (CI), a proven process for avoiding common problems and creating customer satisfaction. The book explores the three fundamental approaches required to create a truly CI culture in any organization: a) consistent philosophy of improvement by management, b) receptive organizational culture, and c) the entire culture of the organization must be willing to make decisions based on measurement and data. It outlines the seven principles: research/plan, assure, explain, prioritize, demonstrate, confirm, and show. However, as with CI itself, this attitude must be incorporated into the processes of any organization and create products or services for the market place that will delight customers rather than just satisfying them. Time and cost constraints are the biggest culprits here, not any one person’s lack of due diligence. When this happens, organizations must look at the bigger picture internally and identify it as a system problem. Based on the author’s 35 years of experience, this book covers the essential items for doing the right thing the first time especially during launching a good product and/or service to the customer. It identifies key indicators and methodologies that will help you attain excellent performance, delivery, and cost with both the customer and supplier. In other words, by following these methodologies and indicators, the job will get done right the first time.

The Practice Of Quality Management


Author : Phillip J. Lederer
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-29


PDF Download The Practice Of Quality Management Books For free written by Phillip J. Lederer and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-29 with Business & Economics categories.


The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.

Total Quality Management


Author : Charantimath
language : en
Publisher: Pearson Education India
Release Date : 2003-09-01


PDF Download Total Quality Management Books For free written by Charantimath and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-01 with Quality management categories.


Total Quality Management (Tqm) Is An Approach To Business That Looks Critically Not Only At The Products And Services A Company Provides In Relation To The Process It Employs To Create Them But Also At The Work Force, To Ensure That Outputs Fully Satisfy Customer Requirements.

Customer Oriented Software Quality Assurance


Author : Frank P. Ginac
language : en
Publisher: Prentice Hall
Release Date : 1998


PDF Download Customer Oriented Software Quality Assurance Books For free written by Frank P. Ginac and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.


This is a comprehensive, practical "how to" guide to customer-focused software quality assurance, for organizations of all sizes and types. Readers will learn how to design a quality assurance program that builds on customers' expectations. The book also explores the role of ISO 9000 and SEI CMM appraisals in customer-focused quality assurance.

Creating Customer Satisfaction


Author : Earl L. Bailey
language : en
Publisher: Conference Board
Release Date : 1990-06-01


PDF Download Creating Customer Satisfaction Books For free written by Earl L. Bailey and has been published by Conference Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990-06-01 with Business & Economics categories.




Surviving Supply Chain Integration


Author : National Research Council
language : en
Publisher: National Academies Press
Release Date : 2000-03-23


PDF Download Surviving Supply Chain Integration Books For free written by National Research Council and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-03-23 with Technology & Engineering categories.


The managed flow of goods and information from raw material to final sale also known as a "supply chain" affects everything--from the U.S. gross domestic product to where you can buy your jeans. The nature of a company's supply chain has a significant effect on its success or failure--as in the success of Dell Computer's make-to-order system and the failure of General Motor's vertical integration during the 1998 United Auto Workers strike. Supply Chain Integration looks at this crucial component of business at a time when product design, manufacture, and delivery are changing radically and globally. This book explores the benefits of continuously improving the relationship between the firm, its suppliers, and its customers to ensure the highest added value. This book identifies the state-of-the-art developments that contribute to the success of vertical tiers of suppliers and relates these developments to the capabilities that small and medium-sized manufacturers must have to be viable participants in this system. Strategies for attaining these capabilities through manufacturing extension centers and other technical assistance providers at the national, state, and local level are suggested. This book identifies action steps for small and medium-sized manufacturers--the "seed corn" of business start-up and development--to improve supply chain management. The book examines supply chain models from consultant firms, universities, manufacturers, and associations. Topics include the roles of suppliers and other supply chain participants, the rise of outsourcing, the importance of information management, the natural tension between buyer and seller, sources of assistance to small and medium-sized firms, and a host of other issues. Supply Chain Integration will be of interest to industry policymakers, economists, researchers, business leaders, and forward-thinking executives.

Practical Quality


Author : Barry Jeffrey and Graham Ross
language : en
Publisher: Lulu.com
Release Date : 2010


PDF Download Practical Quality Books For free written by Barry Jeffrey and Graham Ross and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Consumers categories.


"This handy book is designed to be used by anyone that is involved in the area of Continuous Improvement with a particular focus on Quality. This is an excellent resource of quality tools for managers, team leaders and facilitators."--Publisher's description.