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Organization Design


Author : Ronald J. Recardo
language : en
Publisher: Human Resource Development
Release Date : 2008-09


PDF Download Organization Design Books For free written by Ronald J. Recardo and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with Business & Economics categories.


Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the "Telephone Doctor" walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish.

Proceedings Of The Xiv International Symposium Symorg 2014


Author : Aleksandar Marković
language : en
Publisher: FON
Release Date : 2014-06-05


PDF Download Proceedings Of The Xiv International Symposium Symorg 2014 Books For free written by Aleksandar Marković and has been published by FON this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-05 with Business & Economics categories.




Organization Design


Author : Christine Irwin
language : en
Publisher: Kogan Page Publishers
Release Date : 2011-07-03


PDF Download Organization Design Books For free written by Christine Irwin and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-03 with Business & Economics categories.


With the rate of change in organizations at an all-time high, the need for strong organization design has never been more pressing. Organization Design provides a complete road map for the implementation of organization design, covering all areas including downsizing, outsourcing and re-structuring. Full of hints and tips, as well as a practical toolkit to take organization designers from start to finish, Organization Design outlines the basic theory, provides a step-by-step approach to implementing organization design, and provides solutions to the recurring challenges to be met along the way. OD is about delivering results. By following this tried and tested approach, readers will gain the confidence and skills to put great organization design into practice to ensure business success.

Service Design For Six Sigma


Author : Basem El-Haik
language : en
Publisher: John Wiley & Sons
Release Date : 2005-08-19


PDF Download Service Design For Six Sigma Books For free written by Basem El-Haik and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08-19 with Technology & Engineering categories.


A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.

Design For Six Sigma


Author : Geoff Tennant
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2002


PDF Download Design For Six Sigma Books For free written by Geoff Tennant and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.


Part One: Design and Six Sigma 1 1i Sx Sigma overview 3 Six Sigma described 3 The need for Design For Six Sigma 9 Manufacturing and services 13 Summary 17 Exercises 17 2 Design considered 19 The nature of design 19 Elements of design 23 Design as an activity 26 Failures in design 30 Summary 34 Exercises 35 3 Business strategy for growth 37 Making a profit 37 Short term and long term 39 Strategy applied to design 42 Customer focus 45 New technology 47 Design constraint methodology 50 Summary 52 Exercises 53 Part Two: A DFSS Methodology 55 4 DFSS framework and overview 57 An outline methodology 58 Flavours of DFSS 62 Project case studies 66 Summary 71 Exercises 72 5 DFSS methodology in detail 73 Selecting and starting projects 75 The solution comes first 78 Focusing on the customer 80 Conceptual design 84 Design 89 Implementation 92 Commercialization 93 Summary 94 Exercises 95 6 Advanced customer analysis 97 Collecting data -- visiting the gemba 98 Custorner needs analysis 99 Quality function deployment 105 Summary 115 Exercises 116 7 Practical conceptual design 119 Creativity and invention 119 Complexity and simplicity 124 Qualification and verification 126 Costs and benefits 131 Summary 133 Exercises 134 8 Robustness and reliability 137 Failure and error 138 Robust design and lean manufacture 145 Considering people 149 Summary 151 Exercises 153 Part Three: Practical Issues 155 9 Practical implementation 157 DFSS as part of company strategy 158 Project control 159 Pilot testing and evaluation 160 Process control and SPC 161 Combining DFSS with other approaches 162 Summary 168 10 Management and people 171 Tea m skills and training 171 The business-customer conflict 174 Scorecards, reward and recognition 175 Innovation and chaos 1_76 Conclusion 1 78 Summary 179.

Information Security Risk Assessment Toolkit


Author : Mark Talabis
language : en
Publisher: Newnes
Release Date : 2012


PDF Download Information Security Risk Assessment Toolkit Books For free written by Mark Talabis and has been published by Newnes this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Computers categories.


In order to protect company's information assets such as sensitive customer records, health care records, etc., the security practitioner first needs to find out: what needs protected, what risks those assets are exposed to, what controls are in place to offset those risks, and where to focus attention for risk treatment. This is the true value and purpose of information security risk assessments. Effective risk assessments are meant to provide a defendable analysis of residual risk associated with your key assets so that risk treatment options can be explored. Information Security Risk Assessments gives you the tools and skills to get a quick, reliable, and thorough risk assessment for key stakeholders. Based on authors' experiences of real-world assessments, reports, and presentations Focuses on implementing a process, rather than theory, that allows you to derive a quick and valuable assessment Includes a companion web site with spreadsheets you can utilize to create and maintain the risk assessment

Semantic Mediation Between Loosely Coupled Information Models In Service Oriented Architectures


Author : Nils Barnickel
language : en
Publisher: GRIN Verlag
Release Date : 2014-07-01


PDF Download Semantic Mediation Between Loosely Coupled Information Models In Service Oriented Architectures Books For free written by Nils Barnickel and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-01 with Computers categories.


Doctoral Thesis / Dissertation from the year 2011 in the subject Computer Science - Commercial Information Technology, grade: Sehr gut, Technical University of Berlin (Fakultät IV – Elektrotechnik und Informatik), language: English, abstract: The last two decades have shown a major shift from stand-alone to networked information technology (IT) systems. Consequently, the effective and efficient achievement of interoperability is a key factor to enable seamless business process chains and networks across intra- and inter-organizational boundaries. Thereby, interoperability can be understood along three dimensions: technical, semantic and organizational interoperability. While the concept of service-oriented architectures (SOA) and widely accepted Web service standards have benefited technical interoperability in recent years substantially, managing and integrating semantic differences in heterogeneous distributed environments remains critical and cost intensive. In order to preserve the precise meaning as data is moved from one IT system to another, explicit formal information models in terms of ontologies have evolved as the concept of choice from academia to first industry adoption. However, it has been recognized that the dominant approach of developing a common, globally shared ontology as an information model standard has turned out to be limited in real world cross-domain environments. Organizational boundaries with regard to consensus degree and the complexity deriving from inherent domain-specific differences in requirements force a coexistence of independently managed but however semantic interoperable information models. In order to address this challenge, the guiding idea of this work is to transfer the principle of loose coupling to the semantic level. In particular, the goal of this thesis is to contribute to the reduction of complexity in semantic system integration by developing an effective and efficient approach for semantic interoperability in large-scale SOA landscapes based on semantic mediation between loosely coupled information models. Moreover, this work shows how emerging semantic technologies can contribute to the instantiation of this concept exploiting their capabilities to explicitly express semantics. The developed approach is evaluated based on a case study of an exemplary distributed organization. It is shown how the approach of semantic mediation between loosely coupled information models can be applied in practice and which benefits can be generated with regard to achieving effective and efficient semantic interoperability in large-scale SOA landscapes.