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Organization Design


Author : Ronald J. Recardo
language : en
Publisher: Human Resource Development
Release Date : 2008-09


PDF Download Organization Design Books For free written by Ronald J. Recardo and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with Business & Economics categories.


Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the "Telephone Doctor" walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish.

Proceedings Of The Xiv International Symposium Symorg 2014


Author : Aleksandar Marković
language : en
Publisher: FON
Release Date : 2014-06-05


PDF Download Proceedings Of The Xiv International Symposium Symorg 2014 Books For free written by Aleksandar Marković and has been published by FON this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-05 with Business & Economics categories.




The Analytics Lifecycle Toolkit


Author : Gregory S. Nelson
language : en
Publisher: John Wiley & Sons
Release Date : 2018-03-07


PDF Download The Analytics Lifecycle Toolkit Books For free written by Gregory S. Nelson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-07 with Business & Economics categories.


An evidence-based organizational framework for exceptional analytics team results The Analytics Lifecycle Toolkit provides managers with a practical manual for integrating data management and analytic technologies into their organization. Author Gregory Nelson has encountered hundreds of unique perspectives on analytics optimization from across industries; over the years, successful strategies have proven to share certain practices, skillsets, expertise, and structural traits. In this book, he details the concepts, people and processes that contribute to exemplary results, and shares an organizational framework for analytics team functions and roles. By merging analytic culture with data and technology strategies, this framework creates understanding for analytics leaders and a toolbox for practitioners. Focused on team effectiveness and the design thinking surrounding product creation, the framework is illustrated by real-world case studies to show how effective analytics team leadership works on the ground. Tools and templates include best practices for process improvement, workforce enablement, and leadership support, while guidance includes both conceptual discussion of the analytics life cycle and detailed process descriptions. Readers will be equipped to: Master fundamental concepts and practices of the analytics life cycle Understand the knowledge domains and best practices for each stage Delve into the details of analytical team processes and process optimization Utilize a robust toolkit designed to support analytic team effectiveness The analytics life cycle includes a diverse set of considerations involving the people, processes, culture, data, and technology, and managers needing stellar analytics performance must understand their unique role in the process of winnowing the big picture down to meaningful action. The Analytics Lifecycle Toolkit provides expert perspective and much-needed insight to managers, while providing practitioners with a new set of tools for optimizing results.

Distributed Leadership


Author : Neha Chatwani
language : en
Publisher: Springer
Release Date : 2017-10-11


PDF Download Distributed Leadership Books For free written by Neha Chatwani and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-11 with Business & Economics categories.


Addressing the area of shared leadership, also known as collective or distributed leadership, this edited book embraces the underlying idea that leadership is a dynamic process that intersects closely with followership. While some authors present rigorously researched qualitative and quantitative case studies that investigate the dynamics of followership in distributive leadership in terms of collective decision-making, leadership identity, roles and demographic composition of groups in a variety of settings, other authors take a critical look at distributed leadership models by viewing them through the lens of nature and ecosystems as well as human development processes. The chapters aim to inspire readers to challenge the current definition of leadership and explore more inclusive and holistic paradigms. Distributed Leadership provides a comprehensive and constructive contribution to the field of leadership and will be an essential read for academics and scholar-practitioners interested in business management.

Problem Solving In Organizations


Author : Joan Ernst van Aken
language : en
Publisher: Cambridge University Press
Release Date : 2018-02-08


PDF Download Problem Solving In Organizations Books For free written by Joan Ernst van Aken and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-08 with Business & Economics categories.


An indispensable guide enabling business and management students to develop their professional competences in real organizational settings, this new and fully updated edition of Problem Solving in Organizations equips the reader with the necessary toolkit to apply the theory to practical business problems. By encouraging the reader to use the theory and showing them how to do so in a fuzzy, ambiguous and politically charged, real-life organizational context, this book offers a concise introduction to design-oriented and theory-informed problem solving in organizations. In addition, it gives support for designing the overall approach to a problem-solving project as well as support for each of the steps of the problem-solving cycle: problem definition, problem analysis, solution design, interventions, and evaluation. Problem Solving in Organizations is suitable for readers with a wide range of learning objectives, including undergraduates and graduates studying business and management, M.B.A students and professionals working in organizations.

The Trend Management Toolkit


Author : A. Kjaer
language : en
Publisher: Springer
Release Date : 2014-10-07


PDF Download The Trend Management Toolkit Books For free written by A. Kjaer and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-07 with Business & Economics categories.


In a fast moving world, businesses need to keep up with data analysis and pattern spotting to identify future opportunities. Anne Lise Kjaer presents a unique methodology for global trend spotting along with practical tools and approaches to help companies and organizations analyse market changes and determine the way ahead.

The Knowledge Management Toolkit


Author : Amrit Tiwana
language : en
Publisher: Prentice Hall
Release Date : 2000


PDF Download The Knowledge Management Toolkit Books For free written by Amrit Tiwana and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Computers categories.


The only "how-to" guide for building an enterprise knowledge management system! Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements. 10-step roadmap for implementing KM successfully Checklists help you focus on critical issues every step of the way Interactive toolkit format guides your strategic design decisions Identify your key intangibles-and audit the knowledge you already have Staff your project team and manage it effectively Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps Mobilize your organization's subtle, "tacit" knowledge Calculate and maximize ROI in KM systems www.kmtoolkit.com-stay informed with the author's dedicated Web site, which provides ongoing support and updates from the KM community! Discover the best ways to align KM with business strategy, avoid key KM pitfalls such as excessive formalization and overreliance on technology, master prototyping, and understand the new role of the Chief Knowledge Officer. Tiwana also presents KM case studies from leading companies worldwide, from Nortelto Rolls Royce. If you're ready to transform KM from business-school theory to real-world competitive advantage, start right here! CD-ROM INCLUDED Knowledge Management Toolkit, including an interactive 10-step KM roadmap and easy-to-customize KM evaluation forms -complete and unrestricted! MindManager Personal for creating, organizing, and sharing knowledge maps Performance Now Enterprise, a trial version of the #1 change management tool FrontPage 2000 45-day trial Plus great tools for data mining, integrating mobile systems, workflow, modeling, and more!