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Organization Design


Author : Ronald J. Recardo
language : en
Publisher: Human Resource Development
Release Date : 2008-09


PDF Download Organization Design Books For free written by Ronald J. Recardo and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with Business & Economics categories.


Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the "Telephone Doctor" walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish.

Organization Design


Author : Christine Irwin
language : en
Publisher: Kogan Page Publishers
Release Date : 2011-07-03


PDF Download Organization Design Books For free written by Christine Irwin and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-03 with Business & Economics categories.


With the rate of change in organizations at an all-time high, the need for strong organization design has never been more pressing. Organization Design provides a complete road map for the implementation of organization design, covering all areas including downsizing, outsourcing and re-structuring. Full of hints and tips, as well as a practical toolkit to take organization designers from start to finish, Organization Design outlines the basic theory, provides a step-by-step approach to implementing organization design, and provides solutions to the recurring challenges to be met along the way. OD is about delivering results. By following this tried and tested approach, readers will gain the confidence and skills to put great organization design into practice to ensure business success.

Proceedings Of The Xiv International Symposium Symorg 2014


Author : Aleksandar Marković
language : en
Publisher: FON
Release Date : 2014-06-05


PDF Download Proceedings Of The Xiv International Symposium Symorg 2014 Books For free written by Aleksandar Marković and has been published by FON this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-05 with Business & Economics categories.




The Complete Project Management Methodology And Toolkit


Author : Gerard M. Hill
language : en
Publisher: CRC Press
Release Date : 2009-10-15


PDF Download The Complete Project Management Methodology And Toolkit Books For free written by Gerard M. Hill and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-15 with Business & Economics categories.


In the past, an organization’s technical methodologies were expected to fulfill project management process needs. However, they sometimes fell short of applying what is known today as "professional project management" concepts and practices. Written by one of the nation’s most highly regarded project management mentors, The Complete Project Management Methodology and Toolkit delineates a "business-relevant" methodology that can be introduced across different industries and business environments. The book describes the ProjectPRISMTM Project Management Methodology, an innovative, matrix-based approach to conducting project management that introduces relevant concepts, practices, and tools in an effective project management solution. Aligned with common business practices, Gerard Hill’s method demonstrates how to develop project plans, keep on schedule, manage budgets, maintain areas of responsibility, and evaluate a project’s progress from concept to completion. The text also offers insight for customizing the methodology to meet the unique needs of individual organizations. Project management has emerged as a professional discipline and is coming into the mainstream just when it appears to be most needed in the business environment. Demonstrating that project management, in many ways, is business management, the author provides an exceptional foundation for creating a fine-tuned project management practice and a relevant business solution for every organization.

Organization Design


Author : Naomi Stanford
language : en
Publisher: Routledge
Release Date : 2013-12-04


PDF Download Organization Design Books For free written by Naomi Stanford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-04 with Business & Economics categories.


As the purse strings tighten company costs need to be cut without this affecting performance or sales. A common solution to this problem is to restructure the organization of the company i.e. adjust the lines and boxes on the organization chart with the aim of setting it up for high performance. This inevitably fails because an organization is a system; change one aspect and other facets will also change. Organization Design: Engaging with change looks at how to (re) design the organizational system in order to increase productivity, performance and value; providing the knowledge and methodology to design an agile organization capable of handling the kind of continuous organizational change that all businesses face. The book clarifies why and how organizations need to be in a state of readiness to design or redesign and emphasizes that people as well as business processes must be part of design considerations. Responding to developments across the world since the first edition, this book covers, among other topics: Technology changes that have impacted upon organizations Increased demands for ‘sustainability’ and corporate social responsibility The pressure on organizations to be smarter, more efficient and more effective Whilst the material on this subject targets a wide management audience, this book is specifically written for consultants, OD/HR practitioners and line managers working together to achieve the goal of organizational redesign for changing circumstances. Aided by a range of pedagogical features, this book is a must-read for students or practitioners involved in the field of organizational design, development and change.

Managing Organizational Change


Author : Helen Campbell
language : en
Publisher: Kogan Page Publishers
Release Date : 2014-05-03


PDF Download Managing Organizational Change Books For free written by Helen Campbell and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-03 with Business & Economics categories.


A critical area of competitive advantage is the ability of organizations to lead rather than follow changes in the market. This means having the ability to roll out the right changes quickly and reliably in a way that delivers a return on investment. Managing Organizational Change brings together all the different roles and functions within an organization that a leader has to manage effectively to ensure successful and sustainable organizational change. Centred around the Cycle of Change Model, it provides a practical yet reflective overview of the four things you have to have (culture, capacity, commitment and capability) and the six things you have to do (direct, drive, deliver, prepare, propagate and profit). It explains which type of resources you need in order to achieve long term change, which tasks, roles and activities need to be in place and crucially, how to lead during a time of great unease. Managing Organizational Change will help you deliver better outcomes, reflect on what your organization needs to do better and ensure change is embedded throughout your organization.

Designing For Growth


Author : Jeanne Liedtka
language : en
Publisher: Columbia University Press
Release Date : 2011


PDF Download Designing For Growth Books For free written by Jeanne Liedtka and has been published by Columbia University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.


Outlines the popular business trend through which abstract ideas are developed into practical applications for maximum growth, sharing coverage of its mindset, techniques and vocabulary to reveal how design thinking can address a range of problems and become a core component of successful business practice.